Frequently Asked Questions

We cover all major AWS certifications: Cloud Practitioner (Foundational), Solutions Architect Associate, Developer Associate, SysOps Administrator Associate, Solutions Architect Professional, DevOps Professional, and select Specialty certifications (Security, Advanced Networking, Data Analytics).

It varies by certification level. Foundational courses take 20-30 hours, Associate level 35-45 hours, and Professional 60+ hours. Most students complete in 4-8 weeks studying part-time (5-10 hours/week).

For Cloud Practitioner (Foundational): no prior experience needed. For Associate certifications: 6-12 months of AWS usage recommended. For Professional: 2+ years of hands-on experience and an Associate certification.

Yes, Pro tier includes practice exams with questions similar to the actual AWS certification exams. Each course has multiple practice quizzes and a full-length mock exam.

Yes! Pro members can download PDF guides, cheat sheets, and code templates. Videos are streamable but not downloadable due to licensing.

Free tier: yes, you'll need your own AWS account for select labs. Pro tier: no, we provide pre-configured sandbox AWS accounts for all labs at no additional cost.

Pro tier labs run in OneAWS-managed accounts (no AWS charges to you). Free tier labs with your own account typically cost $1-5 per lab, with cleanup scripts to minimize charges.

Labs range from 30 minutes (beginner) to 120 minutes (advanced). Each lab shows estimated time, and you can pause/resume anytime with Pro tier.

Each lab includes step-by-step instructions, troubleshooting tips, and validation checkpoints. Pro members can ask questions in the community forum or live Q&A sessions.

Yes! We regularly update labs to reflect AWS best practices and new service features. Pro members get automatic access to all updates.

A comprehensive assessment of your AWS environment across all six pillars (Operational Excellence, Security, Reliability, Performance, Cost, Sustainability), scored findings, prioritized recommendations, and a 30/60/90 day action plan.

A WAF review takes 2-3 weeks. Full modernization projects (discovery → roadmap → pilot) typically take 8-12 weeks, depending on scope and complexity.

Yes, we sign NDAs and work under your security and compliance requirements. We have experience with SOC 2, HIPAA, PCI-DSS, and FedRAMP environments.

Absolutely. We often collaborate with AWS Professional Services, SIs, and MSPs. We focus on architecture, strategy, and enablement — not competing with ongoing support relationships.

Most clients see 3-5x ROI within the first year from cost optimization alone. Additional benefits include faster time-to-market, reduced security risks, and improved team productivity.

Yes! Upgrade anytime for immediate Pro access. Downgrades take effect at your next billing cycle. No penalties for changing plans.

Yes, save 20% with annual billing. Annual Pro is $470/year (vs $588 monthly). Contact us for Enterprise annual contracts.

All major credit cards (Visa, Mastercard, Amex, Discover) for Pro tier. Enterprise engagements can be invoiced with Net-30 terms and accept ACH/wire transfers.

Pro tier has a 14-day money-back guarantee, no questions asked. Free tier is always free. Enterprise engagements are custom — we discuss terms during discovery.

Yes! Students with valid .edu email get 40% off Pro tier. Registered nonprofits get 30% off. Contact us with verification documentation.

We follow GDPR and CCPA requirements. Your data is encrypted at rest and in transit. We never sell personal information. See our Privacy Policy for details.

Course progress and user data is stored in AWS us-east-1 with backups in us-west-2. All data is encrypted with AES-256 and transferred over TLS 1.3+.

Yes, anytime. Go to Account Settings → Delete Account. We'll remove all personal data within 30 days, keeping only anonymized analytics as required by law.

We welcome responsible disclosure. Email security@oneaws.com with any security concerns. We acknowledge reports within 48 hours and provide updates throughout investigation.

Free tier: community forum. Pro tier: community forum + instructor support + live Q&A sessions (2/month). Enterprise: dedicated Slack channel + priority support.

Community forum: 24/7 peer support. Instructor support: Mon-Fri 9am-5pm EST, 24-48h response time. Enterprise priority support: 24h response for P1 issues.

Pro tier includes live Q&A group sessions. For 1-on-1 coaching, we offer add-on packages: $150/hour for technical guidance or architecture review.

Yes! Custom training programs for teams of 10+. Includes private labs, custom content, and dedicated instructor. Contact enterprise@oneaws.com for details.